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About DabaDoc
DabaDoc is the largest online medical appointment booking platform in Africa.
DabaDoc is a free service for patients, allowing them to easily find and book an appointment 24/7 with an available doctor nearby that meets their needs.
DabaDoc was founded in 2014, with the clear mission to connect patients and doctors, substantially improving the doctor discovery process for patients and helping doctors optimize their schedule.
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Frequently Asked Questions
What is DabaDoc
DabaDoc is an online platform which allows patients to easily find and book an appointment with an available doctor nearby that meets their needs at any time and on any device. Doctors listed on DabaDoc can optimize their schedule and interact with their patients.
How do I book an appointment?
Simple: select your criteria on the homepage (search by specialty, city, doctor’s name, languages spoken) and select the date and time that suits you for an appointment. Enter your details and in a few seconds your appointment is booked! You need to confirm your identity through an SMS code you receive instantly or by email if no mobile phone is available near you.
How can I know that my appointment request was received by the doctor’s office?
As soon as you reach the “appointment booked successfully” step, the doctor’s practice will receive a notification to confirm your appointment. The DabaDoc staff will typically follow up with the doctor within 30 minutes if your appointment is not confirmed yet!
How can I cancel or change an appointment?
Click on “my account” to login to your patient member’s area. All your appointments will appear, with the option to cancel an appointment or propose a different time.
How do I select a doctor or dentist?
That’s up to you! You can browse through various doctor profiles (including for instance their professional statement, procedures, experience, languages spoken) and select a doctor to book an appointment with based on their availability.
Is booking an appointment free?
Absolutely! Free, fast, and easy!
Does DabaDoc replace doctor’s assistants?
Absolutely not! DabaDoc helps optimize doctors’ schedules, allowing assistants to focus further on tending to patients already in the doctor’s practice. DabaDoc generally helps reduce the amount of calls a doctor’s practice receives, as well as late arrivals and no-shows.
De plus, les oublis et malentendus sont considérablement réduits grâce à DabaDoc!
When will DabaDoc be available in my city?
We are expanding rapidly and may reach your city soon!
I am a health professional, how do I get listed?
It is simple and quick! Your practice could be listed on DabaDoc in the next 24 hours!
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Privacy Policy
DabaDoc (“us,” “we,”, “DabaDoc” or “The Company”) is committed to respecting the privacy rights of our customers, visitors, and other users of DabaDoc.com (the “Site”) and related websites, applications, services and mobile applications provided by DabaDoc and on/in which this Privacy Policy is posted or referenced (collectively, the “Services”). We created this Privacy Policy (“Privacy Policy”) to give you confidence as you use the Services and to demonstrate our commitment to the protection of privacy.
Protecting your personal data is a constant concern for us, and the Company is committed by this to ensure that:
- Only personal information necessary for the proper functioning of the Service is collected
- Your private information is secure and protected
The Company reserves the right to modify this Privacy Policy at any time without notice. You should check this page from time to time to ensure that you have full knowledge of the provisions of this Privacy Policy and that you agree with them. If you do not agree to these terms, you must stop using DabaDoc and waive benefit of the proposed service.
This Privacy Policy is effective as of July 30, 2013.
Why do we need certain personal data?
The collection of personal information is needed to establish a link between the patient and the doctor when booking an appointment. Moreover, some of your personal data is stored to allow you to manage your appointments, modify or cancel them.
Thus, to access the Service, the User must create a unique personal account. The creation of the account is subject to submitting personal data.
What kind of information do we collect?
As part of the implementation of the Service, the User will need to provide personal data. Among the User's personal data that the Company collects from them may include:
- Full name
- Email address
- Mobile telephone number
- Age
- IP address (virtual address of device used to access the Service)
Our Service may include optional surveys, to collect User views on their experience of the Service or their opinion on health professionals.
We are also likely to list User activities and preferences in their user account (see "Cookies" section below).
What information do we collect?
Personal data collected enables the functioning of the Service. Data is used in the following, but not limited, as following:
- Shared with the Health Professional for the organization of the User’s appointment
- Allow the user to manage existing appointments via a secure personal account
- Send email and SMS notifications regarding appointments (appointment confirmation, appointment modification or cancellation, appointment reminders)
- Process requests received by the User or Health Professional
- Conduct internal analysis and research to improve the Service
Who can access the information we collect?
Some of the personal information collected will be sent to the Health Professional for preparation in advance of the appointment. Each recipient Health Professional is committed keeping any data received confidential in accordance with the professional secrecy to which they are subjected. The Company does not transmit this personal data to any other unauthorized third party.
Cookies
To facilitate access to the Service, the Company uses cookies on its Site. Cookies are small text files that a website sends to your computer to record your online activity. Cookies enable users to easily navigate the site and perform various functions. Cookies aim to improve the fluidity of the Service and to allow optimal operation of the Site. Users are informed that when they are disabled, the Site may not function optimally and that some features might not be accessible. At no time do these cookies allow the Company to personally identify the user. The life of these cookies in the user's computer does not exceed one (1) month. Users are however advised that they have the right to oppose the registration of cookies in particular by configuring their browser.
Security
We take various measures to protect your personal information. These include setting up processes and procedures to minimize unauthorized access to or disclosure of your information and their accommodation on secure servers. We can not however guarantee the total elimination of the risk of misuse of your personal information by intruders. You must contact us immediately if you discover any unauthorized use of your account or any other breach of security.
Links to third party websites
Our Site may contain links to third party sites (for instance the personal websites of Health Professionals). However, once you have used these links to leave our site, you should note that we have no control over the content or features of these third party websites. Therefore, we can not be held responsible for the protection and confidentiality of information that you provide whilst visiting such websites as these websites are not governed by this Privacy Policy. You should exercise caution and review the privacy statement applicable to the website in question.
Contacts
You can contact us to exercise your rights of access, data correction and deletion of your personal data, or any questions regarding our Privacy Policy.
Please email us on [email protected] and include proof of identity.
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DabaDoc on the news
Founder of DabaDoc invited to Davos on France 24
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Contact
Need help? Please email us! [email protected]
